Frequently asked questions
Shipping
When will my order ship?
Generally all orders will get shipped within 3-5 business of being placed. (During the holiday season, orders will be shipped in 7-10 days.) For international orders please allow up to 5-7 days for your payment to get processed. Once your order is shipped it you will receive an email with tracking details.
How much is shipping?
We ship everything from our retail store in Tecumseh, Ontario. Shipping cost depends on weight and destination. A single item like shorts, or rash guard will be about $5-$10 (Canada & USA), a Gi can be anything from $10-$20.
Are there customs fees?
We ship from Canada. Since we do not have control over what you get charged during customs in the receiving country we do not cover any custom or duty charges. You are responsible to cover those costs.
Payments
My payment keeps getting refused
There could be different reasons for why your payment got declined. If you pay via credit card it could be your billing address. If your shipping address is different from your billing address please make sure you provide both. We are not able to manually adjust your billing address, if our system declined your payment you need to start over. If you tried paying via PayPal and it did not go through you can check with PayPal directly. They have their own verification process, we are not able to process your order until PayPal approves the charge.
I placed an order and did not receive any invoice or confirmation.
You should receive an order confirmation via email within 1-2 hours of your order being placed. If you did not receive anything please check your spam folder. Feel free to send us a message or email as well, maybe there was a typo in your email address.
How do I apply a discount code?
There will be a box on the checkout code to apply your discount code. We only allow one code per order. Note that we are not able to accept discounts codes on already discounted items, they work on non sale items only.
Product Questions
I don’t know what size to get. Can you help?
Of course! If you are not able to determine your size via our size charts we are here to assist with any sizing questions you may have. Feel free to send us an email. Please provide your height and weight. Keep in mind that a FightBonus A2 will not fit the same as an A2 from another brand.
How should I wash my product?
We highly recommend you wash all gis, shirts, rash guards and shorts cold and hang dry. Our gis are not preshrunk and will get smaller in a hot wash or dryer. If you do decide to dry your gis please choose your size accordingly. We are not able accept any returns or exchanges once your item has been washed. Learn more about washing below.
Are your Gis competition legal?
All our gi's are competition legal for OJA, ADCC. Our comp Gi is IBJJF competition legal.
Returns & Exchanges
If you desire to swap your item for an alternative size or color, you can initiate the exchange process by returning it for store credit. Please note that the original shipping cost is non-refundable, and you will be accountable for the return label fee. Please visit the link at the footer of our website to learn about the return process. Feel free to send us an email at sales@fightbonus.com with any questions at any time!
Can I exchange my item?
Yes of course! You can exchange for the same item or a different item. Once we receive your return and it is processed, our team will prepare shipment for your exchange.
Can I return a washed/worn item?
We do not accept returns or exchanges for items that have been used or washed. All items need to be new, in its original packaging and with all tags attached. If an item is returned back with signs of being worn, the return will be voided at your expense.
My gi ripped can I get a replacement?
These things can happen and we understand it is frustrating when it does. After all, they are made out of cotton and not indestructible. If your gi rips within 60 days of your purchase we will either replace it for you or get it repaired. Please send us an email with order number and pictures of your gi so we can asses. Victory collection come with replacement up to 1 year.
My gi shrunk in the dryer
None of our gis are pre shrunk. This means that if you wash it hot or put it in the dryer it will shrink up to two inches on each sleeve and will keep shrinking. We are not able to get you a replacement. If you plan on drying your gis the sleeves should be past your wrists when trying it on. Even then it will continue to shrink and so will the pants.